Vacancy Front Office Manager (32 hours, 4 days a week)

Vacancy: Front Office Manager (32–38 hours)

Oss | Luxury hotel environment | Management role | Plenty of room to learn and laugh

Are you a natural leader with an eye for guest experience, team development and smart processes? And do you want to work in a place where learning and fun are equally important? Then this role as Frontoffice Manager at Hotel de Naaldhof is the next step in your career.

Your role in brief

As Frontoffice Manager you are the face and driving force behind our frontoffice team. You inspire and guide an enthusiastic team of employees, supervisors and interns and ensure that everything - from reception to check-out - runs smoothly.

You get the freedom to improve processes, coach colleagues and make a real difference in guest experience. Every day is different, and you like that.



What are you going to do?

You welcome our guests (business & leisure) in a warm and professional manner

You coordinate the check-in and check-out process and ensure that everything is correct, down to the last detail.

You are responsible for managing, training and coaching the team

You process reservations, answer questions and handle complaints in a solution-oriented manner

You maintain an overview, respond to bottlenecks and coordinate smoothly with housekeeping

You contribute to turnover maximization (upselling, revenue, cost control)

You actively think about new concepts, products and service innovations

You participate in the management team and report to the board of directors

Who are you?

You have at least a secondary vocational education work and thinking level

You have 5 years of experience in a hospitality or front office management position

You live in (near) Oss

You speak and write excellent Dutch and English (German is a plus)

You are organizationally strong, guest-oriented and radiate calm and clarity

You are familiar with MEWS or a similar reservation system (pré)

What do we offer you?

A varied and impactful position in a modern and hospitable hotel

Working in a team where collegiality, eagerness to learn and fun come together

Plenty of room for initiative, coaching, and personal growth

Competitive salary depending on experience

Travel allowance, holiday pay, overtime pay and tips

Employment contract of 32 to 38 hours per week (flexible in 4 or 5 days)

Working day, evening and weekend shifts according to a fair schedule

Applying?

Does this sound like your next challenge?

Send your CV and motivation to marc@denaaldhof.nl or directly here – we would love to meet you!